BusinessWeek has a Q&A with Norte CEO Mike Zafirovski. Question number one is interesting:What are the strongest indicators that you are making progress in the turnaround of Nortel?
A: Two indicators are customer and employee satisfaction. Both are up dramatically in the second half of the year vs. the first half. The surveys we do indicate satisfaction was 20% higher in October than in April. So customers are getting much more satisfaction from Nortel products and service.
What about sales momentum? What are growing demand from carriers and cablecos for specific kinds of technology? Is there a strategy beyond Wi-Max right now? Those would be interesting answers.